What is PABX system?
What is a PABX system? Until a quarter of a century ago, the only mean of communication available to the public in real time was the existing public landline telephony.
Telephone lines provided by telecommunications operators and connected to the city centres allow for the provision of basic telecommunications services. They allow you to make and receive external calls using a connected telephone and a dedicated city number. Such a solution is inefficient in terms of internal telephone calls costs and also limits the development of business processes using voice communication.
So how can the cost of telephone calls and communication processes in the company be optimized?
The solution, of course, is to use a private telephone switchboard (PABX). PBX switchboard allows you to keep internal employee calls on your company’s telephone network, while at the same time handling external telephone traffic. The use of this kind of switchboard allows to significantly save the number of telephone lines, therefore reducing the costs. Today’s PABX systems offer many services to optimize and automate business processes:
- Automatic Call Distribution (ACD)
- Call Queuing
- Call Recording
- Interactive Voice Response (IVR)
- Call Transfer
- Call Diversion
- Call Pickup
- Monitoring of Presence (Presence/BLF)
If you decide to implement a PABX solution in your company, you can purchase a physical PABX switchboard, or opt for a virtual VPABX switchboard available as a SaaS service. In addition, modern exchanges also provide advanced Call Center and Contact Center functions.
To sum up, if you need help in choosing the right solution or would like to test a solution that can be easily adapted to your needs, please contact us.