An astonishingly fast customer service system

Close the case at first contact.

Do your clients want to contact you at any time and in any way to solve their problem in an instant? Our customer service program will meet these expectations and give you full control over your customer service processes.

Comprehensive customer service - all in one application

Implement our customer service system right where you need it

ikona reklamacji

Helpline

ikona pomocy technicznej in customer service system

Complaints

ikona księgowość in customer service system

Technical assistance

ikona infolinii in customer service system

Accounting

samoobsługa ikona in customer service system

Self-service

See how the Conpeek customer service system will help you improve your customer service

Be available 24 hours a day

Create an opportunity for clients to contact you through their favorite channel – chat/SMS/e-mail. Ensure that the consultants are able to quickly take up the discussions and tasks. Provide customer service also outside office hours.

omnichannel system obsługi klienta Conpeek zapewnia dostęp 24 na dobę
program do obsługi klienta Conpeek pozwala nadać dostęp klientom do informacji i dokumentów, aby rozwiązali swój problem bez udziału konsultanta

Utilize the independence of your clients

Give the client access to information and documents to solve his/her problem without a consultant. At the same time, provide a consultant assistance at each stage of the process.

Reduce the handling time of a request

Our customer service system allows for efficient management of client requests. Refer the client directly to the appropriate team / guardian and deal with the request at first contact.

Oprogramowanie do obsługi klienta Conpeek skraca czas obsługi zgłoszenia od klienta
Program do obsługi klienta pozwala na spersonalizowaną rozmowę z klientem

Communicate with the client
in a personalized way

Automatic client identification will speed up the handling of requests. Get access to your client’s profile and contact history. Our customer service software also includes a special application designed for clients.

Efficiently organize your customer service department work

Improve customer service through data analysis. Monitor team and individual performance indicators and use tools to assess service quality

System obsługi klientów Conpeek efektywnie zorganizuje prace twoje działu obsługi klienta

Interested in discovering the Conpeek customer service system?

The Conpeek customer service software

Technologies that serve you and your clients

Queuing and prioritization of calls

ACD configuration

Communication SDK

IVR function

Surveys

Conversation scripts

Call ordering

Call Info Forms

Call-back service

IWRS service

Choose the customer service software variant ideal for you



Accounts

Accounts

Accounts

Accounts

Accounts

Accounts

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

API

Web Plugin

Recording

Automatic

task distribution

Access to the web application

Call Queuing

Native CRM

Request System

Operation

on devices

Unified
Communication

Unified
Messaging

Dialer

Video**

Administrator

Coordinator

Basic

79PLN

net

monthly

Web application

 Voip / Softphone

 External telephone number

 Audio

 Video**

+39PLN

net

monthly

+89PLN

net

monthly

+29PLN

net

monthly*

+49PLN

net

monthly*

Standard

119PLN

net

monthly

Web application

 Voip / Softphone

 External telephone number

 Audio

 Video**

 Voicemail

 SMS

+39PLN

net

monthly

+89PLN

net

monthly

+29PLN

net

monthly*

+49PLN

net

monthly*

Comfort

149PLN

net

monthly

Web application

 Voip / Softphone

 External telephone number

 Audio

 Chat

 Video**

 Voicemail

 SMS

 Email

+39PLN

net

monthly

+89PLN

net

monthly

+29PLN

net

monthly*

+49PLN

net

monthly*

Enterprise

179PLN

net

monthly

Web application

 Voip / Softphone

 External telephone number

 Audio

 Chat

 Video**

 Voicemail

 SMS

 Email

 FAX

 Web message

 Messenger

 Whatsapp

+39PLN

net

monthly

+89PLN

net

monthly

+29PLN

net

monthly*

+49PLN

net

monthly*



Accounts

Accounts

Accounts

Accounts

Accounts

Accounts

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Your Text

Basic

79PLN

net

monthly

API

Web Plugin

Recording

Automatic task distribution

Access to the web application

Call Queuing

Native CRM

Request System

Operation on devices:

Web application

 Voip / Softphone

 External telephone number

Unified Communication:

 Audio

 Video**

Unified Messaging:

Dialer

+39PLN

net

monthly

Video**

+89PLN

net

monthly

Administrator*

+29PLN

net

monthly

Coordinator*

+49PLN

net

monthly

Standard

119PLN

net

monthly

API

Web Plugin

Recording

Automatic task distribution

Access to the web application

Call Queuing

Native CRM

Request System

Operation on devices:

Web application

 Voip / Softphone

 External telephone number

Unified Communication:

 Audio

 Video**

Unified Messaging:

 Voicemail

 SMS

Dialer

+39PLN

net

monthly

Video**

+89PLN

net

monthly

Administrator*

+29PLN

net

monthly

Coordinator*

+49PLN

net

monthly

Comfort

149PLN

net

monthly

API

Web Plugin

Recording

Automatic task distribution

Access to the web application

Call Queuing

Native CRM

Request System

Operation on devices:

Web application

 Voip / Softphone

 External telephone number

Unified Communication:

 Audio

 Chat

 Video**

Unified Messaging:

 Voicemail

 SMS

 Email

Dialer

+39PLN

net

monthly

Video**

+89PLN

net

monthly

Administrator*

+29PLN

net

monthly

Coordinator*

+49PLN

net

monthly

Enterprise

179PLN

net

monthly

API

Web Plugin

Recording

Automatic task distribution

Access to the web application

Call Queuing

Native CRM

Request System

Operation on devices:

Web application

 Voip / Softphone

 External telephone number

Unified Communication:

 Audio

 Chat

 Video**

Unified Messaging:

 Voicemail

 SMS

 Email

 FAX

 Web message

 Messenger

 Whatsapp

Dialer

+39PLN

net

monthly

Video**

+89PLN

net

monthly

Administrator*

+29PLN

net

monthly

Coordinator*

+49PLN

net

monthly

* – first included free of charge.
** – In the cloud version, only voice is recorded during video communication.

Interested in the On Premise implementation model?

Check the possibilities of our customer service system

Contact us and you will receive a demo version of the Conpeek client service system

During the demo presentation you will find out: