Do your clients want to contact you at any time and in any way to solve their problem in an instant? Our customer service program will meet these expectations and give you full control over your customer service processes.
Comprehensive customer service - all in one application
Implement our customer service system right where you need it
Helpline
Complaints
Technical assistance
Accounting
Self-service
See how the Conpeek customer service system will help you improve your customer service
Utilize the independence of your clients
Give the client access to information and documents to solve his/her problem without a consultant. At the same time, provide a consultant assistance at each stage of the process.
Reduce the handling time of a request
Our customer service system allows for efficient management of client requests. Refer the client directly to the appropriate team / guardian and deal with the request at first contact.
Communicate with the client
in a personalized way
Automatic client identification will speed up the handling of requests. Get access to your client’s profile and contact history. Our customer service software also includes a special application designed for clients.
Efficiently organize your customer service department work
Improve customer service through data analysis. Monitor team and individual performance indicators and use tools to assess service quality
The Conpeek customer service software
Technologies that serve you and your clients
Queuing and prioritization of calls
ACD configuration
Communication SDK
Choose the customer service software variant ideal for you
Accounts
Accounts
Accounts
Accounts
Accounts
Accounts
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
API
Web Plugin
Recording
Automatic
task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation
on devices
Unified
Communication
Unified
Messaging
Dialer
Video**
Administrator
Coordinator
Basic
99PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Video**+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Standard
149PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Video**
Voicemail
SMS
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Comfort
179PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Chat
Video** Voicemail
SMS
Email
FAX
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Enterprise
219PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Chat
Video** Voicemail
SMS
Email
FAX
Web message
Messenger
Whatsapp
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Accounts
Accounts
Accounts
Accounts
Accounts
Accounts
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Basic
99PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Video**Unified Messaging:
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Standard
149PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Video**Unified Messaging:
Voicemail
SMS
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Comfort
179PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Chat
Video**Unified Messaging:
Voicemail
SMS
Email
FAX
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Enterprise
219PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Chat
Video**Unified Messaging:
Voicemail
SMS
Email
FAX
Web message
Messenger
Whatsapp
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
* – first included free of charge.
** – In the cloud version, only voice is recorded during video communication.
The minimum monthly subscription fee is 1090.00 PLN.
Premium SLA maintaining variant (24/7) increases the license price by 20%.
Interested in the On Premise implementation model?
Check the possibilities of our customer service system
Contact us and you will receive a demo version of the Conpeek client service system
During the demo presentation you will find out:
- how to improve customer service with Conpeek tools,
- how to tailor the Conpeek customer service system to your needs,
- how the Conpeek customer service system implementation process looks like.
