Efficient customer service, successful marketing and effective sales require quick access to data. The Conpeek back office software will speed up the circulation of data throughout the company and improve cooperation between departments so that all employees pay attention to client satisfaction.
See what you can achieve with the Conpeek
contact center system
Improve internal communication
Implement a back office program that will organize multichannel communication in the company. Organize multimedia virtual meetings and easily share materials with meeting participants.
Reduce costs
Utilize cloud solutions and get rid of infrastructure costs. Reduce telecommunication charges thanks to attractive call rates. Do not pay for internal company calls.
Use back office in customer service
Add back office specialists to your conversations on different communication channels. Pass on client reports to back office staff for handling. Provide employees with tools to share knowledge within the organization.
Perform tasks efficiently
Handle requests quickly and provide employees with constant access to client and product information. Allow helpdesk consultants to remotely control the caller’s desktop to help the client solve the problem quickly.
The Conpeek back office program
Technologies that support communication
Choose the back-office program variant ideal for you
Accounts
Accounts
Accounts
Accounts
Accounts
Your Text
Personal queue
Ad-hoc Conference
Recording
Access to the web application
Operation on devices
Unified Communication
Basic
6PLN
net
monthly
Telephone voip / Softphone
AudioStandard
11PLN
net
monthly
Telephone voip / Softphone
External telephone number AudioEnterprise
24PLN
net
monthly
Aplikacja Web Telephone voip / Softphone External telephone number Audio
Chat
VideoAccounts
Accounts
Accounts
Accounts
Accounts
Your Text
Your Text
Basic
6PLN
net
monthly
Personal queue
Ad-hoc Conference
Recording
Access to the web application
Operation on devices:
Voip / Softphone
Unified Communication:
Audio
Standard
11PLN
net
monthly
Personal queue
Ad-hoc Conference
Recording
Access to the web application
Operation on devices:
Voip / Softphone External telephone numberu
Unified Communication:
Audio
Enterprise
24PLN
net
monthly
Personal queue
Ad-hoc Conference
Recording
Access to the web application
Operation on devices:
Web application Voip / Softphone External telephone number
Unified Communication:
Audio
Chat Video* – In the cloud version, only voice is recorded during video communication.
Interested in the On Premise implementation model?
Explore the possibilities of our back-office software
Contact us and you will receive a demo version of the Conpeek back office system
During the demo presentation you will find out:
- how to improve back-office communication with Conpeek tools,
- how to tailor the Conpeek back office system to your needs,
- how the Conpeek back-office system implementation process looks like.
