Your clients are different – let them contact you with the channel they like the most: voice, video, chat, SMS, e-mail, fax, web form, social media. Unified communications will enable you to communicate with your client in real time, regardless of the device or location.
See how Unified Communications technology makes it easier for your clients to communicate with your company
Improve your productivity
Increase the range of supported tasks with multimedia communication. Add to the conversation a competent person from anywhere in the world. Increase the effectiveness of your conversations with cooperation tools
Reduce costs
Reduce the number of business trips with multimedia connections. Save on employee phones and replace them with WebRTC messenger. Use the phones for voice communication. Reduce the costs of setting up and maintaining workstations.
Increase client satisfaction
Ensure effective communications by using different media. Add participants to the conversation from any device connected to the Internet. Develop cooperation between departments in the company and shorten customer service time.
Explore the Conpeek Unified Communications technology features
Multimedia
Depending on their business needs and devices used, the Conpeek system users can use chat, audio and video communications channels.
Chat
Chat channel includes file transfer functionality, it allows for a transfer of any files in both directions during the call.
Video
Video channel includes screen share functionality, which allows you to present a desktop or a selected application to other participants of a conference.
Multiaccess
Conpeek users can use three types of devices in order to ensure their high level of availability on selected communications channels.
WEB-LINK
Web communicator that can be run in web browsers supporting HTML5 and WebRTC technologies. Chat, audio and video channels are supported. There is a light version of the communicator available, it can be installed on smartphones with Android/IOS operating system.
LINE-LINK
SoftPhone applications and IP Phone devices using the SIP 2/0 protocol. Audio and video channels are supported. Wide range and variety of devices of this type on the market allow for a perfect adjustment of the configuration to business needs
EXTERNAL-LINK
A mobile phone, thanks to which every mobile user of the system is easily available regardless of the accessibility to the Internet. Due to the use of telephony public network, only the audio channel is available.
Link Switch
Conpeek users can switch between devices during a call. Thanks to this functionality, when you leave your desk, you do not have to interrupt the conversation, you simply can put it on your mobile phone.
Predictible Routing
Conpeek system users can simultaneously use many different types of devices. For each of these types there is a possibility to set the priority and time of establishing a call. In addition, users can manage their availability by switching on only the desired devices. The system will attempt to establish a call with the selected user as desired, taking into account the required communications channels as well as the availability and the set priorities of the devices.
See what you will achieve with Unified Communications technology
Contact us and you will receive a demo version of the Conpeek client communications system
During the demo presentation you will find out:
- how to improve client communications with Conpeek tools,
- how to adapt the technologies used by Conpeek to your needs,
- how the process of implementing the Conpeek contact center system looks like.
Ticket system
Integrations
Unified communication
Unified messaging
Online conferences
Virtual branch
