Unified Messaging system allows you to quickly respond to messages coming from different sources: SMS, e-mail, fax, WebMessage, social media messages. A consistent WEB interface improves work ergonomics and allows access to messages from any device connected to the network.
See how Unified Messaging technology makes it easier for your clients to communicate with your company
Improve your productivity
Easily and quickly handle all types of messages with the intuitive all-in-one application. One multi-channel mailbox will give you an instant overview of your conversation history. Do not miss any message from the client thanks to clear notifications of pending mail.
Optimize costs
Reduce infrastructure costs and receive all messages within one platform in the cloud technology. Save on support services. Reduce the cost of maintaining your workstations and take advantage of the opportunity to work remotely from anywhere in the world
Increase customer satisfaction
Send the request to the selected consultant by threading all types of messages. Communicate with your clients using their favorite message channels and change the way of communication freely.
Explore the Conpeek Unified Messaging technology features
Multimedia
Conpeek system users have the ability to process messages using all key technologies.
SMS
SMS channel allows you to receive and send SMS.
E-mail channel allows you to receive and send e-mails.
Web Message
Web message channel allows you to receive messages sent via the WWW form.
Voicemail
Voicemail channel allows you to listen to any left voicemail messages.
Facebook channel allows you to send and receive entries, comments and FB messages.
Conversation
Messages sent using the system are appropriately classified and assigned to new or existing conversations. Therefore, a single conversation can only be taken by a single consultant, thus ensuring that subsequent messages are handled by a person who knows exactly what the topic is about.
One Design
Conpeek users have at their disposal the universal interface to manage all types of messages. Above all, thanks to this function, consultants are effectively notified about incoming messages and are able to perform operations related to a given conversation from one place.
See what you will achieve with Unified Messaging technology
Contact us and you will receive a demo version of the Conpeek client communication system
During the demo presentation you will find out:
- how to improve client communication with Unified Messaging tools,
- how to adapt the technologies used by Conpeek to your needs,
- how the process of implementing the Conpeek contact center system looks like.
