Helpline, chat, SMS, e-mail, request form – your clients contact you in different ways and you want to handle all the submissions. Only a transparent ticketing system will enable efficient communication between service staff. Our request registration system will sort out incoming events so that all are handled quickly.
See how the Conpeek request handling system will speed up ticketing
Improve the quality of the handling of requests
Ensure that all client requests are responded to 24 hours a day and that the terms and conditions are met. Accept the request through your favorite client communication channel. Close the case at first contact.
Reduce costs
The ticketing system will automate the handling of repeated requests and shorten the time of ticket handling by a consultant. Provide remote assistance tools and reduce the number of business trips. Send clients information about the progress of their request automatically.
Organize your work with increased efficiency
Identify and solve problems based on repeated incidents. Direct requests immediately to people with the right competencies. Manage requests from any device and any location. Prioritize the resolution of requests. Provide employees with information on the status of requests.
Check the possibilities of our system to handle requests
Contact us and you will receive a demo version of the Conpeek ticketing system
During the demo presentation you will find out:
- how to improve the work of the customer service department with Conpeek tools,
- how to tailor the Conpeek ticketing registration system to your needs,
- how the Conpeek ticketing system implementation process looks like.
