We offer a call center system suitable for both small companies and large organizations. Our call center solutions will make every conversation for your consultants easier.
See how the Conpeek software will improve your communication with the debtor
Be always available to the client
Allow clients to contact you via their preferred channel – chat/SMS/e-mail. Guarantee a quick acceptance of the conversation and tasks. Provide service at the time specified by the client even outside consultants’ working hours.
Involve the entire organization in the work of the call center department. w pracÄ™ call center
The Conpeek call center program includes tools for mobile employees. This will allow you to utilize the expertise of specialists in conversations with clients. Make your call center department work smoothly and provide information about the client or products already during the conversation.
Optimize your call center department
Our call center software will help you keep track of performance indicators, as well as collect and analyze historical data. Utilize call evaluation tools to monitor the quality of work of your call center department.
Allow clients to proceed on their own
Automatic identification of the client and access to information and documents will allow the client to solve the problem without the participation of a consultant. At the same time, provide a consultant assistance at each stage of the process.
Conduct effective marketing and sales talks
Manage client requests to save time – direct the client directly to the appropriate team / guardian and deal with the issue at first contact. Carry out multimedia consultations and automated telephone, e-mail and SMS campaigns. Use the company’s knowledge base during conversations.
The Conpeek call center software
Technologies that serve you and your clients
Conversation templates and scripts
Surveys and call evaluation cards
Multimedia meetings
Choose the call center software variant ideal for you
Accounts
Accounts
Accounts
Accounts
Accounts
Accounts
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
API
Web Plugin
Recording
Automatic
task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation
on devices
Unified
Communication
Unified
Messaging
Dialer
Video**
Administrator
Coordinator
Basic
99PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Video**+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Standard
149PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Video**
Voicemail
SMS
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Comfort
179PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Chat
Video** Voicemail
SMS
Email
FAX
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Enterprise
219PLN
net
monthly
Web application
Voip / Softphone
External telephone number
Audio
Chat
Video** Voicemail
SMS
Email
FAX
Web message
Messenger
Whatsapp
+49PLN
net
monthly
+109PLN
net
monthly
+39PLN
net
monthly*
+59PLN
net
monthly*
Accounts
Accounts
Accounts
Accounts
Accounts
Accounts
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Your Text
Basic
99PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Video**Unified Messaging:
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Standard
149PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Video**Unified Messaging:
Voicemail
SMS
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Comfort
179PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Chat
Video**Unified Messaging:
Voicemail
SMS
Email
FAX
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
Enterprise
219PLN
net
monthly
API
Web Plugin
Recording
Automatic task distribution
Access to the web application
Call Queuing
Native CRM
Request System
Operation on devices:
Web application
Voip / Softphone
External telephone number
Unified Communication:
Audio
Chat
Video**Unified Messaging:
Voicemail
SMS
Email
FAX
Web message
Messenger
Whatsapp
Dialer
+49PLN
net
monthly
Video**
+109PLN
net
monthly
Administrator*
+39PLN
net
monthly
Coordinator*
+59PLN
net
monthly
* – first included free of charge.
** – In the cloud version, only voice is recorded during video communication.
The minimum monthly subscription fee is 1090.00 PLN.
Premium SLA maintaining variant (24/7) increases the license price by 20%.
Interested in the On Premise implementation model?
Check the possibilities of
our call center solutions
of the Conpeek call center system
During the demo presentation you will find out:
- how to improve the functioning of your call center system with Conpeek tools,
- how to tailor the Conpeek call center software
to your needs, - how the process of implementing the Conpeek call center system looks like.
