Flexible business processes require cooperation between different external systems. Conpeek has built-in solutions that ensure fast and seamless flow of data between databases of external systems to improve communication with the client.
Discover how easy it is for you to use the Conpeek system integrations in client communication
Develop applications
Respond to any client request 24 hours a day to comply with the SLA. Accept the request through the client’s favourite communication channel and close the case at the first contact.
Automate the conversions with the client
Develop your own applications to control call and message processing. Automate processes through integration with external systems and artificial intelligence mechanisms such as ASR or TTS. Use the BotSDK libraries supplied with the Conpeek system.
Ensure data exchange with other applications
Use data from other systems to automate client communication. Transfer data related to conducted conversations to external CRM or ERP systems. Enable automatic client identification. Provide all employees with quick access to data from any application. Use the feature-rich API for this.
Support the consultants during the conversations
Provide access to data from external systems during the conversation. Provide hints on how the conversation should be conducted based on the data gathered. Automate processes in external systems. Use interactive scripts for consultants.
Perform integration easily and conveniently
Use ready-made plugins for popular CRM systems and online stores. Start the single sign-on mechanism using ADSF technology. If you have a system for which we do not have ready-to-use tools, please contact us. Together we will think about the best solution.
The implementation of business processes in an organization often requires integration of many system solutions responsible for performing their intended functions. The Conpeek system provides a series of tools to build processes that increase the efficiency of the company.
- BSS API – REST interface which enables integration with any domain system (CRM, ERP, ...)
- Communication SDK –- Programming libraries that enable the implementation of business-oriented applications that allow multi-channel communication with clients. (WEB, ANDROID, IOS)
- BOT SDK – - Programming libraries that are responsible for creating applications that take control of connections, as well as for automation of business processes. (TTS, ASR)
- Extensions –Ready-to-use plug-ins for domain systems allowing for easy and quick integration with the solution currently in use in an organization. (HubSpot, Magento, PrestaShop, …)
Check how well you can integrate Conpeek with your software
Contact us and you will receive a demo version of the Conpeek system
During the demo presentation you will find out:
- how to improve the functioning of your company with Conpeek tools,
- how to tailor the Conpeek contact center system to your needs,
- how the Conpeek system is implemented.
