Customize the communication channel according to the client's preferences
The Conpeek telemarketing software means multi-channel communication, conversation scripts, campaign automation and real-time data analysis. Develop barrier-free communication with clients.
See how the Conpeek telemarketing program will strengthen your business
Increase sales efficiency
Conduct multi-channel communication to effectively acquire and raise the profile of your leads. Use advanced automation mechanisms to speed up client contact. Get rid of unsuccessful calls – save time and reduce costs.
Improve customer service
Use the company’s knowledge base to provide client and product information. Use call queuing to shorten the waiting time for contact with the consultant. Implement tools to assess the quality of client communication and monitor service levels.
Build a better team
Watch the performance indicators that measure the effectiveness of telephone campaigns. Analyze historical data to improve teamwork. Use all-in-one tools and make it easier for consultants to conduct conversations.
The Conpeek telemarketing software
We realize that every conversation with a client is important. That is why our system is a comprehensive telemarketing solution, thanks to which you will never miss any call.
See how Conpeek works
Learn about the functions of the Conpeek telemarketing software
Displaying scripts of the connections being made affects the effectiveness of conversations conducted by both newcomers and experienced consultants. Conpeek allows for the creation of conversation scripts adapted to the skills level of the consultant.
Automatic Call Distribution
Automated distribution of incoming calls is one of the basic tools for ensuring effective customer service. With advanced queuing, prioritizing and routing of calls and messages systems, we are confident that we are delivering the service our clients deserve and expect. The Conpeek call center system allows you to customize your ACD configuration to meet the specific needs of your business for all the required communication channels and messages.
For many business processes it is crucial to record information about the course and outcome of the conversation. Conpeek allows you to define any set of elements to be filled in by a consultant during and after a conversation. This data is available both in the detailed information about a connection and in the generated reports.
The effectiveness of many business processes depends on the efficiency of the teams responsible for outgoing calls. Conpeek allows you to manage your voice campaigns in a flexible way and adapt them to the needs of your business. Campaigns can be run using an automatic dialer in preview, progressive and predictive modes.
The use of SMS and E-mail channels allows you to target marketing campaigns to a very wide group of recipients. In combination with the Invitation Link functionality, the person receiving a message can contact a consultant with a single click.
The performance of the Conpeek system is achieved thanks to the modern and ergonomic WEB application. Depending on the user profile, the system allows you to manage services, handle connections on all channels, process messages and to perform other tasks related to the execution of business processes. Responsive design allows you to conveniently use the application on your PC, laptop or tablet.
Clients never have to wait for a consultant to be available again. Thanks to CallMe functionality it is possible to request connections both through the appropriate selection on the website while waiting for a call in the queue, as well as from the IVR decision tree. CallMe supports automatic dialer in preview, progressive and predictive modes.
Recording is essential in many business processes. Conpeek allows you to archive all communication channels in “always” or “on demand” modes.
The storage time of recordings can be freely adjusted thanks to the possibility of flexible management of shared disk space.
Automated Customer Survey
Client feedback processing can be a very important tool for improving business processes. For this purpose, you can use automatic voice, e-mail or SMS surveys provided by Conpeek.
The key element of effective implementation of business goals is the optimization of the team of consultants. Conpeek provides tools for planning the work and breaks of consultants.
Conpeek allows you to start the monitoring process in a separate application that is usually displayed on large, clearly visible screens. Thanks to this functionality, consultants and coordinators can simultaneously perform work related to the implementation of business processes and observe key parameters and properly react to their changes. With the slide-show function you can share all the information you need even with a limited monitor screen space.
Conpeek allows you to track all the key parameters for your business processes in real time. This allows for making the right decisions quickly in order to achieve the intended business goal.
If you wish to invite a client to a multimedia conversation, just send him/her a previously generated link through any channel. Clicking it or copying the generated link to a web browser will allow you to establish a connection to a conference, a selected group of consultants or to a designated personal one.
Optimization of business processes requires appropriate tools for analysis and evaluation of organisation of work. Conpeek provides a wide range of reports that help you make the right decisions when it comes to making changes. The Report Wizard allows you to quickly draw appropriate conclusions by selecting the most suitable format for the presented data.
A uniform way of service allows for easy and quick response to incoming system messages. SMS, e-mails, faxes, WebMessages and social media alerts will not remain unanswered and will be noticed quickly. A consistent WEB interface improves work ergonomics and allows access to messages from any device connected to the network.
The integration of different means of communication makes it possible to stay in touch with the client regardless of the location. In Conpeek, all means of communication, devices and media are integrated. Depending on your needs, you can communicate through chat, audio or video channels with the ability to share your desktop as well as upload files and photos.
Contact us and you will receive a demo version of the software
Contact us and you will receive a demo version of the software
During the demo presentation you will find out:
Conpeek sp. z o.o.
ul. 1-go Maja 24/3,