Unified Messaging

Conpeek aplikacja do obsługi call center
Unified-Messaging-Unified messaging-conpeek-aplikacja

Unified Messaging

A uniform way of service allows for easy and quick response to incoming system messages. SMS, E-mails, faxes, WebMessages and social media alerts will not remain unanswered and will be noticed quickly. A consistent WEB interface improves work ergonomics and allows access to messages from any device connected to the network.

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Multichannel

Conpeek system users have the ability to process messages using all key technologies.

SMS

SMS channel allows you to receive and send SMS.

Voicemail

Voicemail channel allows you to listen to any left voicemail messages.

E-mail

E-mail channel allows you to receive and send e-mails.

Fax

Fax channel allows you to send and receive FAX documents.

Web Message

Web message channel allows you to receive messages sent via the WWW form.

Facebook

Facebook channel allows you to send and receive entries, comments and FB messages.

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Conversation

Messages sent using the system are appropriately classified and assigned to new or existing conversations. Therefore, a single conversation can only be taken by a single consultant, thus ensuring that subsequent messages are handled by a person who knows exactly what the topic is about.

Unified Messaging contact center

One Design

Conpeek users have at their disposal the universal interface to manage all types of messages. Above all, thanks to this function, consultants are effectively notified about incoming messages and are able to perform operations related to a given conversation from one place.