Conpeek leverages artificial intelligence at every stage of the customer service journey – from automated handling of calls and messages, through real-time agent assistance, to quality monitoring and business process automation.
Voicebots, Chatbots, AI Assistant, Speech Analytics, and real-time conversation analysis are all integrated into a single Contact Center platform.
Voicebots, Chatbots, AI Assistant, Speech Analytics, and real-time conversation analysis are all integrated into a single Contact Center platform.
One Platform. One Workspace. One Source of Knowledge.
AI Call Summaries
Reduce after-call work with AI-generated conversation summaries. Automatically capture key information, create structured notes, and populate CRM systems.
AI Agent Assist
Help agents deliver better customer service with live recommendations, instant knowledge retrieval, suggested responses, and next-best-action guidance.
AI Quality Management
Automatically evaluate every customer interaction, detect compliance issues, monitor customer sentiment, and gain actionable quality insights across your contact center.
AI Knowledge Assistant
Provide agents with instant access to company knowledge, procedures, CRM data, and documentation, enabling faster and more accurate responses.
AI Voicebot
Automate inbound and outbound phone interactions, identify customer intent, execute business processes, and seamlessly transfer calls to live agents when needed.
AI-powered conversation analytics
Automatically transcribe calls, analyze customer sentiment, identify key topics, detect trends, and turn every conversation into valuable business insights.
AI for Customers
24/7 Customer Service Across Every Communication Channel
Customers expect fast and seamless responses, regardless of whether they contact your company by phone, through a website, email, SMS, or messaging apps. Conpeek enables the creation of intelligent Voicebots and Chatbots that automate customer interactions without the need to engage a live agent.
The system can:
- answer customer inquiries
- handle customer requests
- execute business processes
- retrieve data from external systems
- run outbound campaigns
- schedule appointments and meetings
- identify customers
- transfer conversations to a live agent along with the full context of the case
Bots can operate across the following channels:
- Phone (Voicebot)
- WWW Chat
- SMS
- Facebook Messenger
and other communication channels available within the Conpeek platform
AI for Agents
AI Assistant Supporting Everyday Work
A modern Contact Center is about more than just customer service automation. It also provides agents with the tools and support they need to perform their daily tasks more efficiently.
The AI Assistant in Conpeek helps agents quickly find information, generate responses, and execute complex business processes.
The AI Assistant in Conpeek helps agents quickly find information, generate responses, and execute complex business processes.
The AI Assistant can:
- generate replies to emails and messages
- translate content into multiple languages
- improve the style and quality of communication
- summarize conversations
- analyze contact history
- search knowledge bases
- prepare quotes, proposals, and documents
- answer agents' questions
- perform predefined business tasks
AI can leverage data available within Conpeek, including:
- communication history
- CRM
- tickets and cases
- knowledge base
- external systems
- APIs and databases
As a result, agents receive answers based on the organization’s actual data and business context, rather than relying solely on the knowledge of a language model.
AI for Managers and Quality Teams
Analyze 100% of Conversations Instead of Random Samples
Every customer interaction contains valuable insights into service quality, customer needs, process effectiveness, and potential risks. Speech Analytics automatically analyzes every phone conversation and transforms it into actionable business intelligence.
Key capabilities include:
- automatic transcription
- sentiment analysis
- automatic conversation summaries
- keyword and key phrase detection
- conversation tagging
- conversation topic identification
- automatic quality evaluation
- process compliance monitoring
- reporting and trend analysis
As a result, managers gain complete visibility into Contact Center performance without the need to listen to thousands of individual conversations.
AI in Real Time
Support During the Conversation, Not After It Ends
Conpeek is continuously expanding its AI capabilities to assist agents during live customer interactions, providing real-time guidance and support throughout the conversation.
In real time, the system can:
- transcribe conversations
- analyze customer sentiment and emotions
- identify customer intent
- search knowledge base articles
- suggest next best actions
- monitor process compliance
- generate call notes and summaries
- provide sales recommendations and next-best-offer suggestions
- assist agents in making informed decisions
As a result, agents receive assistance exactly when they need it, enabling faster decisions, more consistent service, and better customer experiences.
One Platform Instead of Multiple Tools
As a result, agents receive responses based on real organizational data and business knowledge, rather than relying solely on the capabilities of a language model.
Conpeek brings all of these capabilities together within a single Contact Center platform. This means:
- lower operating costs
- faster implementation and deployment
- unified and consistent data
- simplified administration and management
- faster deployment of new processes and automation workflows
In many organizations, AI capabilities are delivered through multiple disconnected tools and platforms:
- a separate chatbot
- a separate voicebot
- a separate Speech Analytics solution
- a separate quality management system
- a separate AI Assistant
Deployment Flexibility
Conpeek enables organizations to leverage different AI technologies while seamlessly integrating with their existing IT environment and business systems.
Możliwe jest wykorzystanie:
- OpenAI
- Azure OpenAI
- Google AI
- on-premises AI solutions
- customer-specific AI models
AI can leverage both the knowledge available within Conpeek and external knowledge bases, CRM, ERP, and Help Desk systems, as well as other internal and external data sources.
AI That Understands
Contact Centers
Artificial intelligence in Conpeek is not an add-on to the Contact Center platform.
It is an integral part of the solution, used by customers, agents, supervisors, and managers across the entire customer service journey.
As a result, organizations can automate processes, improve team productivity, and enhance customer experience without the need to deploy and maintain multiple disconnected tools.
It is an integral part of the solution, used by customers, agents, supervisors, and managers across the entire customer service journey.
As a result, organizations can automate processes, improve team productivity, and enhance customer experience without the need to deploy and maintain multiple disconnected tools.
Schedule a Demo
See how AI in Conpeek can support customer service, sales, and Contact Center management.
